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October 04, 2005

A Sharp Stick in the Eye of Trademark Law?

By Mark McKenna

Over at his interesting blog (which Mark Schultz plugged a little while back), Grant McCracken has a post discussing modern marketing practices in terms of their "roundness" or "sharpness." He suggests that all marketing used to be round, by which he means that there could only be one unique and relatively straightforward selling proposition for a brand. He suggests that things have changed, and that consumers now crave sharper marketing - we want marketers to leave some manageable amount of pattern detection to us as consumers. He has several examples of rounded versus sharpened marketing, and the one that resonated most with me was Wayne Newton versus Cirque du Soleil (though Microsoft vs. Google was pretty good too).

I'm not qualified to analyze McCracken's post from a marketing and/or anthropological perspective, but it got me wondering. He seems to be suggesting that consumers don't want such straightforward, clean understandings of brands. That is, at some level, a remarkable observation if it is in fact true as a general proposition. Trademark law has acted for the last 50 years on exactly the opposite assumption.

The tools of modern trademark law increasingly operate for the purpose of allowing a mark owner to manage the meaning of its brand. Think about it - dilution law is all about allowing the owner of a brand to create a singular, clean meaning for its brand. It's for Disney to remain special to Mark Schultz in the same way it was special to him as a kid, and specifically to prevent anyone else from interfering with that simple and immediate reaction.

I've mentioned before, probably too often, how trademark law makes all kinds of assumptions about consumer behavior that are based on zero empirical data. If McCracken is right in his assessment of what consumers want from brands, shouldn't trademark law account for that? I'm not completely sure I know how radically it should change as a result, but it seems to me that this ought to be a fertile ground for further study. I'd be curious to know what my co-bloggers think about this.

Posted by Mark McKenna at October 4, 2005 07:56 PM | Trademark

Comments

We make many "simplifying" assumptions in trademark law--such as the "reasonably prudent consumer" and that 10% of consumers being confused (with 90% not being confused) is enough to constitute infringement. But legal doctrines are filled with simplifying assumptions; so is this simplification "problem" alone enough to justify a reworking of trademark law? Eric.

Posted by: Eric Goldman at October 4, 2005 10:11 PM

Eric -

If it were just a simplification, I'd probably be more reluctant to endorse serious change. But this strikes me as more than simplifiction - it sounds like a rejection of an important assumption underlying modern trademark law. I'd like to learn more about the basis for McCracken's argument before advocating anything, but it seemed like a pretty stark contrast to me.

Posted by: Mark McKenna at October 4, 2005 10:40 PM

Mark, Eric:

McCracken's post is of a piece with recurring themes in his work: "plenitude" and the idea that we increasingly manufacture our own meanings for the products and works with which we interact. Plenitude describes a world where tastes and identities are increasingly diversified and self-made. One thing that has drawn me to McCracken's work is that he sometimes comments on how these trends collide with the desire of copyright and trademark owners to control the "message" conveyed by their IP. (The uneasy relationship of creators with fan fiction is a great example this collision). Free culture advocates talk about these phenomena too, but what I like about McCracken is that he looks at them more analytically and dispassionately. In any event, with respect to trademarks, my comment here is limited. Trademarks signify the source of a good or service, but they are also asserted to signify many other things: goodwill, a consistent quality, a particular consumer experience, sponsorship, authorization, etc. Expansion of trademark law is sometimes based on protecting these "other" things that trademarks signify. I have heard or read arguments by Mark, Eric, Eric's colleague Irene Calboli and others that challenge whether trademarks really signify these "other" qualities. I wonder when we unravel it all whether we are left with trademarks as just a source signifier? Or, am I unfairly letting the exceptions swallow up the general, simplified rule, as Eric seems to suggest in the comment above?

Posted by: Mark Schultz at October 5, 2005 11:05 AM

Thanks for the interesting response Mark. I hate to be Clintonian, but I suppose the answer is that it depends on your definition of "source." Source used to mean the physical source of the product, or at least the entity ultimately responsible for it. I think source means something much broader than that now - it incorporates all of the semiotic meaning attached to a mark. My point with respect to McCracken's post was that, if his observation is true as a general matter, that should really inform (at least) the question of whether trademark law ought to work to preserve a singular meaning. It should particularly make us question whether mark owners lose value when meaning is complicated by other uses.

Posted by: Mark McKenna at October 5, 2005 11:31 AM

I'm intrigued by the impression that dilution law is intended to keep trademarks singular in meaning. Because, I think practice has borne out that the opposite is true. Instead of using anti-dilution laws to keep others from infringing on the singular meaning, it seems that mark owners are using the singular meaning to keep others out of those fringe "messy" areas so that the mark owner can claim them for himself.

"Way back" in my law school days, I attended a colloquium where Prof. Sara Nelson presented a paper about a very similar phenomenon. But she couched it in different terms. She pointed out that dilution laws were not really preventing dilution of marks, rather, dilution laws were merely allowing mark owners to dilute themselves. The example she gave was "Virgin." Dilution laws have allowed the mark owners to keep competitors out of the "fuzzy" areas around the core mark, and then the mark owner themselves moved into that "fuzzy" area. She posits that allowing the competitors in (getting rid of dilution laws) would have kept the "true meaning" of the brand singular, or focused on a singular good. But by allowing the mark owner to prevent dilution (esp. of the "blurring" variety), the meanings of the marks have become blurred by the marketing/branding actions of the trademark owner.

Posted by: Jeff Glazer at October 5, 2005 01:21 PM